FAQ
COMMON QUERIES
Asked Questions
After providing your sample, it undergoes careful processing and analysis. At local clinics, hospitals, or diagnostic centers, trained professionals handle it with precision. Public health departments may use it for targeted assessments. Private laboratories conduct thorough testing using advanced equipment. If using a home testing kit, you’ll send the sample to a lab for analysis. Throughout the process, strict protocols ensure accuracy and confidentiality. Results are then generated, often delivered securely to you or your healthcare provider for interpretation and further action.
Laboratory testing costs vary depending on factors such as the type of test, the facility you choose, and whether you have insurance coverage. Local clinics or hospitals may offer testing at reduced rates or covered by insurance. Diagnostic centers and private laboratories typically provide pricing information upfront. Public health departments may offer testing at minimal or no cost for certain services. Home testing kits usually have a fixed price, inclusive of analysis. It’s advisable to inquire about costs beforehand and check with your insurance provider for coverage details.
Employing innovative technology revolutionizes laboratory testing processes. Cutting-edge equipment at clinics, hospitals, and diagnostic centers ensures precise analysis. Advanced techniques streamline testing, reducing turnaround times. Public health departments leverage modern platforms for efficient data management and analysis. Private laboratories integrate AI and automation for enhanced accuracy and productivity. Home testing kits utilize state-of-the-art materials and methodologies for reliable results. Through innovation, testing becomes more accessible, affordable, and efficient, marking a significant advancement in healthcare diagnostics.
What is Direct Primary Care (DCP)?
At LIV MED, we specialize in the Direct Primary Care (DPC) model to provide personalized and accessible healthcare. Our approach involves a membership fee for primary care services, as our primary care physicians do not accept health insurance. This model complements, rather than replaces, traditional health insurance, which we recommend maintaining for other medical needs. Benefits of our DPC model include:
Personalized Attention: By managing fewer patients, our doctors provide focused and individualized care.
Flexible Scheduling: Benefit from our flexible scheduling options, with same or next-day appointments often available.
24/7 Access: Access our healthcare team at any time through our HIPAA-compliant app for all your health-related queries. Because sometimes it’s just a quick question.
Improved Care Experience: Enjoy more time with our doctors, building a stronger, more trustworthy relationship for a superior healthcare experience.
What Chronic Diseases Can Be Managed by Primary Care Physicians at LIV MED?
At LIV MED, our primary care physicians are uniquely positioned to manage a wide range of chronic diseases, thanks to the personalized approach of the Direct Primary Care model. This model allows our doctors to spend more quality time with each patient, leading to better management of chronic conditions. We effectively handle a variety of chronic diseases, including but not limited to:
High Blood Pressure (Hypertension)
Diabetes
Asthma
Hypothyroidism
Our approach emphasizes not just treatment but also proactive management of these conditions.
Will I always have the same Primary Care Physician (PCP) at LIV MED?
At LIV MED, we aim to maintain continuity in your care by assigning a dedicated Primary Care Physician (PCP) at your initial visit. While your primary care will generally be with the same physician to ensure holistic and personalized treatment, in urgent situations, another one of our qualified physicians may step in to provide immediate care. This approach ensures consistent, high-quality healthcare tailored to your needs.
Can my Primary Care Physician (PCP) manage my current prescriptions?
Absolutely. Your primary care physician at LIV MED will conduct a full assessment and manage your prescriptions effectively. This includes:
Evaluating Your Current Medications: Ensuring they align with your overall health plan.
E-Prescriptions and Refills: Conveniently processed at your chosen pharmacy in Puerto Rico or the United States.
Utilizing Insurance: Your health insurance can be used for medication costs.
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Why should I become a member?
Becoming a member of LIV MED means joining a proactive healthcare network focused on disease prevention and personalized wellness. Here’s what sets us apart:
Preventive Focus: Unlike traditional systems that react to illness, we strive to keep you healthy through prevention.
Immediate Access: Get quick appointments with our primary care team, without the long waits. Your time is valued.
Personalized Care Plans: We dedicate time to understand your health comprehensively and create customized care plans for your best life.
Familiarity and Collaboration: Our team will know you by name, remember your history, and work closely with our network of specialists to meet your health goals.
Comprehensive Services: Benefit from extensive initial evaluations (2.5+ hours), unlimited nutrition visits, and 24/7 access to our primary care team via advanced technology – services not typically offered by health plans.
What kind of memberships are available?
Premium Membership: Ideal for adults over 18, this plan is perfect for both local residents and newcomers seeking top-quality, consistent healthcare in Puerto Rico.
Pediatric Membership: Focused on children, with age-specific tiers for targeted care:
0-2 years
3-12 years
13-18 years
Corporate Membership: A great option for businesses looking to enhance their employee health benefits and wellness culture.
Choose the membership that best fits your lifestyle and health goals, and experience our commitment to exceptional care.
Why is there a membership fee?
The fee ensures:
Personalized Care: Deep understanding of your health needs.
No Wait Times: Immediate attention, no delays.
24/7 Communication: Always available for your health queries.
Exclusive Physician Access: Limited patients per doctor for focused care.
This streamlined approach guarantees superior, tailored healthcare for every member.
But I already have health insurance…
How Membership and Insurance Work Together
Membership-Exclusive Care: LIV MED’s membership provides specific services independent of your insurance.
Insurance for Extended Needs: Your insurance is valuable for services involving our specialist network, and for tests, treatments, or procedures beyond our membership scope.
Clear-Cost Additional Services: We offer additional services beyond the membership, with clear, upfront cost information.
Together, your insurance and our membership create a complete healthcare framework.
I don’t have insurance. Is LIV MED a good replacement?
While our membership enhances your healthcare experience with accessible, expedited, and personalized services, it’s not a full replacement for health insurance. We advise:
Major Medical Coverage: It’s beneficial to have health insurance for major medical procedures, hospitalizations, labs, imaging, medications, and specialist treatments.
How do I become a member or learn more from the LIV MED Team?
Joining LIV MED or exploring our services is straightforward:
Online: Check out our Membership Page for detailed information and registration.
Phone Inquiry: Call us at 787.339.2639. You can also book a tour of our facilities.
Business Hours: We welcome your calls Monday through Friday, 8:30am-5:30pm, and offer flexible scheduling to suit your needs.
Discover the benefits of joining LIV MED today!
What happens after I sign up for a membership?
Joining LIV MED is the first step in a streamlined onboarding process:
Membership Agreement: Sign the membership agreement to officially start your journey with us.
Download Our App: Install our HIPAA-compliant application for secure and private communication with our team.
Medical Questionnaire: Complete a detailed questionnaire about your medical history through the app.
Initial Telemedicine (Meet & Greet): Engage in an up to 2 hr telemedicine session with your assigned primary care physician to review your medical history, discuss health concerns and decide on lab tests.
Blood Draw Appointment: Schedule a convenient blood draw at your home or workplace.
In-Person Initial Physical Evaluation: Visit our clinic for a physical evaluation with your primary care physician, based on your test results.
What happens after I complete my initial physical visit?
Following your initial physical, your comprehensive health journey includes:
Personalized Health Plan Implementation: Work closely with your primary care specialist to follow your customized health optimization plan.
Continuous Follow-Ups and Check-Ins: Regularly engage with your primary care physician for ongoing assessments and adjustments to your health plan.
Unlimited Nutritionist and Physician Consultations: Enjoy unlimited access to our concierge nutritionist services for holistic health management.
Sports Medicine Assessment: Receive an initial evaluation from our sports medicine experts, tailored to your fitness needs.
Essential Female Evaluation: An annual evaluation with our in-house gynecologist for review that involves a breast exam, pelvic exam, and possibly a Pap smear, tailored to each individual’s age and medical history.
Coordinated Specialist Appointments: We organize your initial consultations with external specialists, ensuring a cohesive healthcare strategy.
To explore what else is included in your membership benefits, visit: OUR MEMBERSHIP PAGE.
What’s not included in my membership?
While your membership covers many services, some are fee-for-service. Rest assured, we’ll always get your approval first! These include:
Vitamin and Mineral IV Drips
NAD+ (Nicotinamide Adenine Dinucleotide) IV Therapy
Naturopathic Medicine
Acupuncture and Cupping
Medical Cannabis Evaluation
Massage Therapy
Mental Health Services: Including Psychological and Psychiatric Services
EMSELLA for Pelvic Floor Strengthening
EMSculpt NEO for Muscle Strengthening
Esthetic Services
Platelet Rich Plasma (PRP) Therapy
Neurofeedback Sessions
Urgent Care Services
What Advantages Come with LIV MED’s Specialist Collaborations?
At LIV MED, we team up with top specialists across Puerto Rico to give you more healthcare options. These collaborations mean you get comprehensive care beyond what we offer directly.
It’s good to know that these specialists are independent, so things like wait times and fees might be different from what you’re used to with us. But don’t worry, we pick these collaborators because they share our commitment to quality care.
Want to know more about these specialists and how they can help you? Click here for details.
What’s the procedure for setting up an appointment with an external specialist through LIV MED?
When you need to consult with a specialist outside LIV MED, we streamline the process to ensure a smooth experience. Here’s what to expect:
Starting the Process: Our care coordination team takes the first step. We contact the specialist’s office based on your healthcare requirements.
Scheduling Your Appointment:
Direct Coordination by LIV MED: Often, we’ll arrange your initial appointment directly, selecting a time that fits your schedule.
Specialist’s Office Involvement: In cases where the specialist’s office policies necessitate, we provide them with your information. They will then reach out to you to set up the appointment, ensuring their scheduling practices are followed.
Preparing for Your Appointment: Our team will inform you about any preparations needed before your appointment, such as specific tests or fasting requirements. We’ll also advise you on any deductibles or fees. This way, you can walk into your appointment fully prepared and informed.
What if I Prefer to Keep Seeing a Specialist I Already Know?
We fully embrace and support your existing relationships with outside specialists. Here’s how we facilitate a harmonious collaboration while empowering you in your healthcare journey:
Share Information: We recommend asking your specialist to share their notes with your LIV MED physician. This keeps everyone in the loop and ensures coordinated care.
Scheduling Appointments: While we might not schedule all appointments for specialists we haven’t coordinated with before, we do our best to assist you. If you need help, we’ll make every effort to coordinate and keep you updated every step of the way.
Your Role: For ongoing visits, it’s best to arrange your next appointment directly with your specialist, especially at check-out. This maintains your established connection and helps in seamless care.
What Should I Know About Health Insurance and Specialist Coverage at LIV MED?
When it comes to health insurance and specialist visits, there are a few important points to consider as a LIV MED member:
Standard Insurance Coverage: Typically, your health insurance will work with our specialist collaborators as it does with other healthcare services. The specialist will bill your insurance directly, and this process varies based on their billing practices and your insurance plan.
Concierge Specialists: Some of our collaborating specialists offer concierge services. These services might involve separate fees that are not always covered by insurance. However, they offer benefits like better access to care and shorter waiting times.
Fee Transparency and Options: We ensure that any additional fees are clearly communicated to you. Our goal is to provide you with various options, so you can make informed decisions about your healthcare based on both your needs and insurance coverage.
We recommend checking with your insurance provider about your specific coverage for specialist care. This helps you understand any out-of-pocket costs or deductibles involved.
Why should I become a member?
Becoming a member of LIV MED means joining a proactive healthcare network focused on disease prevention and personalized wellness. Here’s what sets us apart:
Preventive Focus: Unlike traditional systems that react to illness, we strive to keep you healthy through prevention.
Immediate Access: Get quick appointments with our primary care team, without the long waits. Your time is valued.
Personalized Care Plans: We dedicate time to understand your health comprehensively and create customized care plans for your best life.
Familiarity and Collaboration: Our team will know you by name, remember your history, and work closely with our network of specialists to meet your health goals.
Comprehensive Services: Benefit from extensive initial evaluations (2.5+ hours), unlimited nutrition visits, and 24/7 access to our primary care team via advanced technology – services not typically offered by health plans.
What kind of memberships are available?
Premium Membership: Ideal for adults over 18, this plan is perfect for both local residents and newcomers seeking top-quality, consistent healthcare in Puerto Rico.
Pediatric Membership: Focused on children, with age-specific tiers for targeted care:
0-2 years
3-12 years
13-18 years
Corporate Membership: A great option for businesses looking to enhance their employee health benefits and wellness culture.
Choose the membership that best fits your lifestyle and health goals, and experience our commitment to exceptional care.
Why is there a membership fee?
The fee ensures:
Personalized Care: Deep understanding of your health needs.
No Wait Times: Immediate attention, no delays.
24/7 Communication: Always available for your health queries.
Exclusive Physician Access: Limited patients per doctor for focused care.
This streamlined approach guarantees superior, tailored healthcare for every member.
But I already have health insurance…
How Membership and Insurance Work Together
Membership-Exclusive Care: LIV MED’s membership provides specific services independent of your insurance.
Insurance for Extended Needs: Your insurance is valuable for services involving our specialist network, and for tests, treatments, or procedures beyond our membership scope.
Clear-Cost Additional Services: We offer additional services beyond the membership, with clear, upfront cost information.
Together, your insurance and our membership create a complete healthcare framework.
I don’t have insurance. Is LIV MED a good replacement?
While our membership enhances your healthcare experience with accessible, expedited, and personalized services, it’s not a full replacement for health insurance. We advise:
Major Medical Coverage: It’s beneficial to have health insurance for major medical procedures, hospitalizations, labs, imaging, medications, and specialist treatments.
How do I become a member or learn more from the LIV MED?
Joining LIV MED or exploring our services is straightforward:
Online: Check out our Membership Page for detailed information and registration.
Phone Inquiry: Call us at +1 (787) 404-2017. You can also book a tour of our facilities.
Business Hours: We welcome your calls Monday through Friday, 8:30am-5:30pm, and offer flexible scheduling to suit your needs.
Discover the benefits of joining LIV MED today!
What happens after I sign up for a membership?
Joining LIV MED is the first step in a streamlined onboarding process:
Membership Agreement: Sign the membership agreement to officially start your journey with us.
Download Our App: Install our HIPAA-compliant application for secure and private communication with our team.
Medical Questionnaire: Complete a detailed questionnaire about your medical history through the app.
Initial Telemedicine (Meet & Greet): Engage in an up to 2 hr telemedicine session with your assigned primary care physician to review your medical history, discuss health concerns and decide on lab tests.
Blood Draw Appointment: Schedule a convenient blood draw at your home or workplace.
In-Person Initial Physical Evaluation: Visit our clinic for a physical evaluation with your primary care physician, based on your test results.
What happens after I complete my initial physical visit?
Following your initial physical, your comprehensive health journey includes:
Personalized Health Plan Implementation: Work closely with your primary care specialist to follow your customized health optimization plan.
Continuous Follow-Ups and Check-Ins: Regularly engage with your primary care physician for ongoing assessments and adjustments to your health plan.
Unlimited Nutritionist and Physician Consultations: Enjoy unlimited access to our concierge nutritionist services for holistic health management.
Sports Medicine Assessment: Receive an initial evaluation from our sports medicine experts, tailored to your fitness needs.
Essential Female Evaluation: An annual evaluation with our in-house gynecologist for review that involves a breast exam, pelvic exam, and possibly a Pap smear, tailored to each individual’s age and medical history.
Coordinated Specialist Appointments: We organize your initial consultations with external specialists, ensuring a cohesive healthcare strategy.
To explore what else is included in your membership benefits, visit: OUR MEMBERSHIP PAGE.
What’s not included in my membership?
While your membership covers many services, some are fee-for-service. Rest assured, we’ll always get your approval first! These include:
Vitamin and Mineral IV Drips
NAD+ (Nicotinamide Adenine Dinucleotide) IV Therapy
Naturopathic Medicine
Acupuncture and Cupping
Medical Cannabis Evaluation
Massage Therapy
Mental Health Services: Including Psychological and Psychiatric Services
EMSELLA for Pelvic Floor Strengthening
EMSculpt NEO for Muscle Strengthening
Esthetic Services
Platelet Rich Plasma (PRP) Therapy
Neurofeedback Sessions
Urgent Care Services
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